Return & Refund Policy

At Velair, every piece is made just for you — crafted on demand with care and precision. Because of this, we don't accept general returns or exchanges due to size, color choice, or change of mind.

That said, we stand by the quality of our products — and if something isn’t right, we’ll make it right.

Damaged, Defective, or Misprinted Items

If your item arrives with a print issue, damage, or manufacturing defect, please reach out within 30 days of delivery.

📩 Email: support@velaircollective.com
Include your order number and a clear photo of the issue.
We’ll cover the cost to replace or refund the item.

Delivery Issues & Lost Orders

If your order hasn't arrived after the estimated delivery window, notify us within 30 days of the expected delivery date. We'll investigate and ensure you're taken care of.

Returns Due to Incorrect Address or Rejection

If an order is returned due to an incorrect address or if it’s refused by the recipient:

• The item can be reshipped manually

• Shipping costs will be at your expense

• Reshipment will only proceed after confirmation and payment

We’re here to support a mindful and smooth experience — reach out with any concerns and we’ll do our best to help.

Velair Collective, with love🖤